Questions about your Credit Report?

As you're going through your questionnaire and looking at your credit report, you may have some questions. 

Why are the balances listed in my questionnaire incorrect?

Upsolve pulls your most recent credit report, and the amount listed is based on that information. If you've made payments or incurred new debt since Upsolve pulled your report, the information will not automatically update in your questionnaire. However, you can manually update this information by logging into your Upsolve account and editing the "Debts" section.

Keep in mind, the court knows that it's basically impossible to get the balance correct down to the penny as of the filing date. As long as the amount shown is within $1,000 of the actual balance on the filing date, there's no need to worry. If the balance is more than $1,000 different than what's shown on your forms, it's best to make the update.

The amount shown on the credit report Upsolve pulled is completely wrong. How do I correct this?

You can update the amount in your Upsolve account. As mentioned, it doesn't have to be perfect, but if the numbers are off by more than $1,000 it's definitely best to make the update in the case editor before generating your forms.

Why don't I recognize any of the addresses Upsolve lists for my creditors?

The addresses are based on the information on your credit report. Bankruptcy notices are sent to a general mailbox or specific addresses used by the creditor for that purpose. These addresses are different from the address that payments are sent to. Creditor addresses should be updated in the questionnaire only if you've confirmed — with the creditor — what address they want you to use on your bankruptcy forms.

If you update a creditor's address, make sure that

• The new address is not the payment address
• The new address is general and addressed to either the "Bankruptcy Department" or a specific person, such as "Attn: President" for example.

Do I list accounts with zero balances?

If the account is old and has been paid off, you don't need to list it. But if it's a debt you incurred within the last few years and you know it wasn't paid off, it can't hurt to list it with an unknown balance, just in case. It's possible they sold your debt to a collection company that now shows up separately on your credit report and definitely needs to be listed on your forms.

This debt that's on my credit report is something I co-signed for someone else. Do I have to list it?

Yes, when you co-signed the debt, it became your debt too. You have to list it in your Upsolve account. This is true even if it's a student loan that can't be eliminated anyway. Check out this article for more information about how bankruptcy can affect co-signers.

I'm only an authorized user on this account. Do I have to list it?

If you're only an authorized user, and didn't sign anything that says you'd pay the balance if the account holder doesn't, you don't have to list them. If you're not 100% sure if you're a co-signer or an authorized user, it's best to list the debt, just in case. More information about authorized users is available here.

When in doubt, list the creditor. It's much better to notify a creditor you don't owe about your bankruptcy than to leave one off due to a misunderstanding.